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info@changeapp.com.au


3/25 Cooper Street

Surry Hills, NSW, 2010, Australia

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Frequently asked questions

Change uses cutting edge technology to calculate the round up amounts calculated for your donations. We ask for a one-off input of your bank details to identify you and securely link your round up account. We only use world class bank-grade security to perform this one-off verification. We have over 50,000 banks on our platform and work.
At Change, we only ever collect the information we need. Your credit card details are collected to process the donations which come from rounding up your spare change. We never store any of your credit card details, and only ever ask you to input them once. All of your details are protected by SSL technology, and the highest levels of fraud prevention and detection offered in Australia.
Firstly, Change never stores any of your credit card information! So you don't need to worry about your details being stored, and accessed later. We use SCNet to manage our payments. SCNet is one of Australia's oldest and most trusted credit card payment processing companies. Founded in 1998, SCNet has over 20 years of experience supporting some of Australia's largest household business. SCNet only use SSL technology to keep your information safe and invisible. SCNet are also Validated PCI Level 1 Compliant, meaning they've been certified with the highest level of security by Visa, Mastercard and Amex.
There are no costs to sign up! It will always be free to create an account with Change. Simply download the app for free and create your account. We'll do the rest!

All the donations you make through Change are tax deductible! Change will automatically round up and calculate the total loose change you have collected in the year. At the end of the year, we'll send you a tax receipt which tells you exactly how much you can deduct. All you need to do is check with your accountant to make sure it's OK to claim the deduction.

Of course! At Change, we believe that you should be able to give within your means. That's why we have no lock-in costs, no hidden fees, and you won't ever pay anything to stop donating. All you need to do is open your app, and choose to stop your donations. Don't worry though, you can always turn them back on at any time!

Only us! In Australia, we have very strict data gathering laws governed by the Privacy Policy Act (1988). This is similar to the GDPR which was recently adopted in Europe. We don't sell your data, we don't transfer it to third parties and we don't give it away. Everything you choose to trust us with (such as your email address) is safely and securely locked away. You can always read more in our Privacy Policy.

Our fees are so low, we're proud of them. The current national average cost of fundraising is 26%. At Change, we charge less than half of that with only a 12.5% fee. The majority of this is paid to our banking partners in the form of bank fees and transaction costs. As a result, Change is one of the cheapest, most efficient fundraising platforms in Australia. Our mission is to bring the costs of fundraising to charities down, so more of your spare change can make a big difference to the causes you love!

We charge a tiny transaction fee for payment processing and to keep the app running. This fee is charged directly to your charity and doesn't affect how much you are giving. You are eligible for a tax deduction for 100% of the amount donated.

At Change, we only partner with Australia's best and most trusted charitable brands. We pride ourselves on making a difference in the community. Your charity must also have DGR 1 status. If you think you've got what it takes to be a partner, drop us a line at the bottom of the page.

Of course! Change lets you donate to up to three charities at once. You can always swap and change the charity you are giving to. Choosing who you are giving to should always be your decision. At the end of the year, we'll give you a single tax deductible receipt covering all of your donations. So don't stress about keeping track, we'll do it for you!

At Change, we only partner with Australia's best and most trusted charitable brands. We pride ourselves on making a difference in the community. All our charities are registered with the ACNC and have DGR 1 status, meaning they are eligible to give tax deductions. We're about making a big difference, and so we only pick the best partners.